Products are shipped via USPS or UPS. All products are shipped "FOB shipping point" or "FOB origin". This means that the customer/buyer is responsible for shipping fees and takes responsibility for the product once it leaves our premises. Additionally, customer is responsible for all import fees. We will always try to process and ship orders within 3-4 business days of order placement. However, shipping may be delayed during trade show times. Shipping delays will always be noted on our home page.
Once your package leaves our location we, LDRS Creative, are NOT responsible for delays, damages to packages or product due to shipping and lost or stolen packages. Carriers at this time do not guarantee any shipping times. (you can read about each carriers policies on their respective websites.)
It is your responsibility to contact the carrier, (USPS or UPS) for resolution or make claims as needed. Refunds will not be issued by LDRS Creative for USPS or UPS shipping issues.
The USPS or UPS tracking number will be listed on your order. You can log into your account to view your tracking number. If you cannot locate it, you are welcome to email us for assistance at CustomerService@LDRScreative.com
We do not accept returns. All sales are final.
Defective Product Policy
While we strive to ensure that all goods reach you in perfect condition, there are unfortunately times when this does not happen. If you should receive defective product from us, you may contact us within 5 days of receiving your order to arrange for authorization for a replacement or refund. Please email us with your contact information and we will contact you to discuss the options for return of the defective product, issuing a replacement, or a refund to you. You may be asked to supply photos showing the defect of the product.